מאמרים מקודמים

• Where does it come from?

  

  Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

• How can agents leverage knowledge to help customers?

  

  You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to existing articles that need updates Create new articles while answering tickets using a pre-defined template Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers. To get started, see our Knowledge Capture documentation. And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set. Q&A template:   [Title]   Question write the question here.   Answer write the answer here. Solution template:   [Title]   Symptoms write the symptoms here.   Resolution write the resolution here.   Cause write the cause here. How-to template:   [Title]   Objective write the purpose or task here.   Procedure write the steps here.

• How do I publish my content in other languages?

  

  If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the translated content to the Help Center. For complete instructions, see Localizing the Help Center.

• How do I customize my Help Center?

  

  You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme. To get started, see Customizing the Help Center.

• What are these sections and articles doing here?

  

  This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles. Here's the structure: You can create your own categories, sections, and articles and modify or completely delete ours. See the Organizing knowledge base content and Creating articles in the Help Center to learn how.

• Neque porro quisquam est qui dolorem ipsum

  

  What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

• Welcome to your Help Center!

  

  You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather. Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions. If your customers can't find an answer, they can submit a support request. For more information, see Help Center guide for end users. Each user has a Help Center profile (Guide Professional and Enterprise), so your Help Center users can get to know one another better. Profiles contain relevant information about the user, along with their activities and contributions.

• Sample article: Stellar Skyonomy refund policies

  

  All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar Skyonomy subscription at any time. Before you cancel, review our refund policies in this article.   Refund policy We automatically issue a full refund when you initiate a return within 30 days of delivery.To cancel an annual website subscription you can do so at any time and your refund will be prorated based on the cancellation date.   Request a refund If you believe you’re eligible for a refund but haven’t received one, contact us by completing a refund request form. We review every refund and aim to respond within two business days.If you haven't received a refund you're expecting, note that it can take up to 10 business days to appear on your card statement.